Refund Policy

Policy Overview
The Refund Policy of spraygroundnew.com is formulated to standardize the platform’s refund service process, fully protect the legitimate shopping rights and interests of global users, and ensure that all refund applications are processed fairly, efficiently and transparently. This policy applies to all product return and refund applications generated by orders on the platform, covering return qualification, refund cycle, refund method and free return specifications.
Return & Refund Qualification
All products purchased on spraygroundnew.com support a 60-day return and refund cycle. Users can initiate a return and refund application within 60 days after receiving the goods if they are not satisfied with the products, or the products have non-human damage, quality problems and other compliant situations. All returned products must keep intact original packaging, tags, accessories and unused status, ensuring that the products can be re-sold normally. We will reject refund applications for products with man-made damage, missing accessories and exceeding the return cycle.
Free Return Service Specification
spraygroundnew.com provides a full free return service for all compliant return orders, and users do not need to bear any return logistics fees and handling fees. After users initiate a valid return application, our customer service team will provide formal return authorization and free return shipping labels, guiding users to complete the return operation correctly. All return links do not contain any hidden charges, adhering to the user-oriented service principle.
Standard Refund Processing Cycle
After we receive and complete the inspection of the returned goods to confirm that the products meet the return specifications, spraygroundnew.com will start the refund procedure immediately. The whole refund processing cycle is 5 to 10 working days. The refund will be returned to the original payment account used by the user for order payment. The specific arrival time of the refund is subject to the processing cycle of the user’s payment institution, and we will track the refund progress throughout the whole process to ensure the funds arrive successfully.
Special Refund Explanation
For orders that have been shipped but not yet received by users, users can also initiate a refund application. After confirming the logistics interception success, we will complete the refund processing within the specified cycle. For returned goods with abnormal inspection results (such as damaged products, missing parts), we will feed back the inspection results to users in detail and suspend the refund service until the problem is confirmed and solved. If users have any questions about the refund progress, they can consult the customer service mailbox at any time.